Omega heads into its 25th year of business cementing its position in the marketplace with its commitment to investment, customer service, employees and resource management.
The completion of a recent £20 million investment programme and the introduction of a five-year guarantee makes kitchen brand Omega PLC a British manufacturing and customer service success story.
The Yorkshire-based business, which celebrates its 25th anniversary in 2021, has successfully navigated the debilitating industry wide supply issues caused by Brexit and Covid-19 while continuing to invest in a host of initiatives including:
Increasing its total site operation to 400,000 sq. ft. and stockholding capacity by 43% along with the state-of-the-art production facilit
Factory output has increased to 17,000 kitchens per year with the production capacity and stock holding to manufacture up to 43,000 kitchens per year
Delivering success – A Partnership with electrical retailer AO, which alongside Omega’s increase in manufacturing capacity, has meant that customers have been able to complete their installations on time, with all elements of the kitchen included
With the increased capacity all painted and non-painted kitchens are delivered within four weeks and Express ready to assemble kitchens are available in just two weeks, all from a UK based manufacturing operation at Thorne, near Doncaster
Customer satisfaction has been prioritised with Industry leading right first-time service performance, extending the £1 million kitchen showroom making it the largest, professional business to business display area in the UK
Continual product innovations offering high-quality kitchens across all colours and styles.
Founded in 1996 by Sir Bob Murray, Omega PLC, a brand leader in the design, manufacture, and marketing of quality kitchen furniture brand, heads into its 25th year of business cementing its position in the marketplace with its commitment to investment, customer service, employees and resource management.
Omega PLC CEO, Simon Barber, said: “Despite the current challenges facing the industry from material, skilled labour and appliance shortages caused by Covid and Brexit, Omega continues to deliver high quality, innovative, made for life kitchens, on time and in full. All of our employees have demonstrated huge passion and dedication to their jobs and have helped ensure we are ready for business as new home sales re-gather momentum and developers increase their build programmes.”
In response to the impact on the import of goods from within the EU after Brexit finalisations in 2020, Omega PLC invested millions to secure supplies, doubling its stockholding to ensure customers would receive orders on time.
Creating a state-of-the-art 400,000 sq. ft. warehouse and production facility and further investment into manufacturing and logistics enabled Omega PLC to guarantee its domestic supply chain serving both retail and its large contract customers.
Omega has maintained high order fulfilment, as well as delivering remedials on a next week basis. The announcement of its national partnership in February 2021 with online electricals retailer AO to supply kitchen appliances for Omega’s nationwide network has also secured the distribution and installation of kitchen appliances in the contracts market.
Alongside the updated 13,000 sq. ft. showroom boasting over 60 full kitchen displays, and unique Inspire Zones which showcases real home settings including a full working kitchen, living, dining and workspace area all made solely from kitchen cabinetry, the business also offers a virtual showroom (accessed via Omega’s website) which allows users to navigate through a 3D representation of the showroom.
In addition, Omega also offer an online kitchen visualiser. The high definition fully immersive tool includes complete access to 30 full kitchen displays featuring all the recently launched colours and doors making it invaluable for consumers to experiment with different design options.